Refund policy

At GENCLEUS PHARMA PRIVATE LIMITED, we are dedicated to providing quality nutraceutical and herbaceutical products to our customers. We understand that sometimes a purchase may not work out, and we strive to facilitate resolutions in such cases.

We have a 2- day return policy, which means you have 2 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at marketing@gencleus.com. Please note that returns will need to be sent to the following address: 

D.No. 5-9-262/P-21, 1st Floor, Rajiv Gandhi Nagar, IDA Prasanth Nagar, Kukatpally, Hyderabad – 500072, Telangana, India.

If your return is accepted, we’ll send you a return shipping details, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at marketing@gencleus.com.